Vision, Mission and Policies

OUR VISION 

With the slogan of strong representation and innovative service, our goal is to be integrated into the global economy in light of the 2023 strategic objectives and to be among the most respected chambers in Turkey.

OUR MISSION 

With a principled, transparent, and solution-oriented approach to serving our members, we aim to lead the development of our region and make it an attractive center of attraction.

Our Values; Our Work Philosophy and Core Principles

1. Continuous education,
2. Service orientation,
3. Transparency and accountability,
4. Participation,
5. Reliability,
6. Entrepreneurship

OUR QUALITY POLICY

• To meet the needs and expectations of all relevant parties, such as legal authorities, members, and employees, at the highest level,
• To fully implement and continuously improve the requirements of our quality management system that makes us a leading institution in all of our areas of activity,
• With a risk-based management approach, we aim to achieve the highest performance in our processes while considering risks and opportunities,
• To collaborate in meeting our members' demands and contribute to their development,
• To contribute to the development of our employees with a human-centered approach based on mutual respect and trust, instilling leadership in all of our staff,

OUR COMMUNICATION AND INFORMATION POLICY 

• By following technological innovations in communication tools, we aim to enhance our communication methods.
• To inform the public about our activities and events, we will use written, visual, and digital mass communication tools to effectively increase our visibility and image.
• We will use the communication methods preferred by our members.
• To promote the activities of the institution, we will share all our activities on our website at www.stso.org.tr and via @stsokurumsal social media accounts.
• We will use every communication tool required by technology, including written and visual media, in contact with our stakeholders, both inside and outside the institution, in a way that is understandable and sustainable.
• We will respect intellectual property rights in our posts and comply with copyright when using information and documents produced by others.
• We will adhere to the principle of privacy and confidentiality of personal life.
• We will work closely with local, national, and international media, including print press, radio, television, magazines, news agencies, and internet broadcasters.

OUR FINANCIAL MANAGEMENT POLICY

• By using the income items determined under the framework of the TOBB Law No. 5174, we will develop the resources of our Chamber.
• By planning our activities to increase our income, we aim to provide the resources our Chamber needs under the most favorable conditions.
• We will use our existing resources in a way that supports the economic development of our district and contributes to employment.
• We will evaluate our financial risks and take measures against them.
• In gathering revenues and expenses, we will adopt the principles of efficiency, frugality, transparency, fairness, accuracy, and timely information.
• We will carry out the activities within the framework of our Chamber's Strategic Plan and Annual Business Plan goals according to the annual current budget.

OUR HUMAN RESOURCES POLICY

• By adopting a transparent, equal, and participatory management approach, we aim to involve our employees in our processes,
• In our work, we emphasize a member-oriented approach and ensure that each of our employees becomes a Value-Adding employee in the context of a development-oriented understanding.
• We aim to practice the policy of the right person in the right job, and the right job for the right person.
• We aim to increase the knowledge, skills, and interpersonal relationship competencies of our employees.
• We will create an institutional culture that reflects the spirit of the Sivas Chamber of Commerce and Industry.

OUR INFORMATION TECHNOLOGY POLICY

• We will systematically manage risks related to information assets.
• We will protect our information assets from potential threats or ensure they are minimally affected.
• We will maintain a high level of information security awareness among our employees.
• We will protect the information of our employees, members, and all stakeholders.
• We will comply with all relevant legal regulations regarding information security.

OUR MEMBER RELATIONS POLICY

• In all our activities, we will focus clearly on member requirements, determine their expectations, analyze them correctly, and meet them.
• We will conduct all our processes and activities in a way that will meet the requests and expectations of our members.
• We will keep our activities related to members up to date, strengthen member relationships by ensuring their participation in stock exchange activities.
• We will ensure the confidentiality of member information.
• With our member-oriented management approach, we will conduct periodic member visits to track member needs and expectations.

OUR COMPLAINT POLICY

• We will provide various access channels for members to submit their complaints.
• In resolving complaints, we will ensure the adoption of basic principles such as objectivity, customer-oriented approach, accountability, confidentiality of complainants' information, no financial burden on the complainant, legal compliance, and continuous improvement by all employees.
• In all our activities and in the complaint management process, we will ensure full compliance with the legislation.
• We will allocate the necessary resources to resolve complaints and improve the complaint management structure.
• We will continuously improve the complaint management system by regularly reviewing the expectations of relevant parties, internal and external issues, compliance obligations, risks, and opportunities of our processes.